FAQ

Product Warranty

Giro Sport Design warrants its products to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended only to the original consumer purchaser. During the warranty period, we will (at our sole option) repair, replace or refund the purchase price of any defective part or product covered by this warranty when it is returned by the original owner with proof of purchase. The repair, replacement, or refund will be without charge except for reasonable shipping, handling and insurance charges.

If you have a warranty claim, contact our Customer Service Department at 1300 777 355.

This warranty does not cover products damaged or rendered defective due to accident, misuse, abuse, modification, improper repair, water damage, heat damage, neglect, improper handling or storage, or failure to follow instructions for use.

If the exact product or style you originally purchased is not currently available (i.e. discontinued, limited edition, etc.), please choose a comparable new product and indicate the substitution model in your communication with us. The new product should be equal or lesser in retail value than the style you are returning.

If you are unsure about your choice in comparable products, please contact a Customer Service team member at sales@peakdsitribution.com.au for details and information. Thank you!

Bike Helmets

Proper fit is essential because the helmet’s performance can be compromised if the helmet doesn’t fit properly. Getting a proper fit is easy if you follow the steps outlined below, or in this video.

Determine Your Size
To determine the correct size, you should measure the circumference of the head. To do this, just wrap a measuring tape around the head, keeping the tape just above the ears and level front to back. Once you’ve determined the correct measurement, you can select a helmet in the correct size or size range.

Put the Helmet On
Start by putting the helmets on and checking to make sure the helmet fits comfortably and securely. Helmets with a fit/stability system should fit with just a little room between your head and the headband when the fit system is loose. If it does not, you should replace it with one that does. Helmets without a fit system (pads only, such as a full-face helmet) should fit snugly but comfortably.

Once on and adjusted, a helmet should fit snugly on the wearer’s head, so that the skin on the forehead moves slightly when the helmet is moved back and forth. It should not cause a headache or be uncomfortably tight.

You should always wear the helmet positioned low enough in the front to protect your forehead, but not so low that it hinders your vision. A space of approximately 1 inch/2.5cm between the edge of the helmet and your brow is a good reference.

Adjust the Fit/Stabilizing System
For safety reasons, we recommend that you do not attempt to adjust the fit of a helmet while you are riding.

To adjust the fit tension of the fit/stabilizing system while the helmet is on the wearer’s head, simply rotate the dial adjuster on the back of the system to tighten or loosen the fit as needed. You can adjust the fit even more on helmets with systems that offer height adjustment, which allows the helmet’s fore/aft tilt to be optimized. Simply move the system’s occipital pads (at the back of the helmet) up or down for comfort and best coverage. Experiment until you get a fit that is most comfortable.

Adjust the Straps at the Ears
With a proper fit, the front and rear straps should join at a point slightly below the ears. To adjust the strap positioning, open the adjusters on the straps around the ears, put the helmet on and slide the straps through the adjusters until they are located comfortably under the ears. Make sure there is no slack in any of the straps. Finally, make sure the adjusters are secured.

Adjust the Helmet’s Chinstrap and Buckle
Fasten the chinstrap buckle and tighten the straps until the helmet fits snugly. How snugly? You should be able to open your mouth wide enough to eat. Make sure the chinstrap is well back against the throat, NOT on the point of the chin. Straps worn on the point of the chin increase the chance of a helmet coming off in an accident. Make sure the loose ends of the strap pass through the rubber O-ring near the buckle. If it does not, the strap may slide loose and the helmet can come off accidentally. Always wear the helmet with the chinstrap buckle fastened and the strap pulled tight.

Check for Proper Fit
Once you think a proper fit has been achieved, grab the helmet with both hands and twist lightly it to the left and right. If the helmet fits properly, the skin on the forehead will move as the helmet moves. If it does not, the helmet is too loose.

Next, grab the helmet with both hands and try to remove it by rolling the helmet forward and backward. THIS IS IMPORTANT. If you can roll it off the head completely, roll it forward so far that it blocks vision, or backward far enough to expose the forehead, it doesn’t fit correctly. If you cannot adjust the helmet to fit properly according to these instructions, DO NOT USE THE HELMET. Replace it with a different size or model.

Once you are satisfied that the helmet fits correctly and that all straps are properly adjusted, take a short test ride. Make any minor adjustments to improve comfort and stability

The Multi-directional Impact Protection System (MIPS) is a low-friction liner inside the helmet that helps to reduce rotational energy to the brain in an angled impact. The MIPS system allows the helmet to rotate independently around your head, redirecting impact energy and providing more protection in certain impacts.

Based on what we have observed from our own testing and from review of MIPS’ data, we believe that helmets equipped with MIPS can provide more protection in certain impacts. Research into the effectiveness of this technology, and how to further improve it, is ongoing and we are at the forefront of this work. For now, we are believers in the potential of this technology to enhance protective capability of helmets.

We make a general recommendation of replacing a helmet every three to five (3-5) years depending on use and handling. This is based on observation of the average user, and factors like wear over time, weather, handling, the potential for degradation from personal care products like sunscreen or bug spray, and the simple fact that helmets do improve over time.

While helmets kept in good condition can provide protective capability beyond the 3-5 year recommended lifespan, it’s also true that they can degrade over time. This is why we recommend replacing the helmet within this regular interval.

If you fall and the helmet is impacted, you should have the helmet inspected or replace the helmet immediately, even if no damage is visible. The reason is that helmet liners are made to absorb energy from impacts and they do this through their own degradation or destruction – like an airbag in a car. If the liner is compromised from an impact or other factors, it may not offer the full protective capability it was designed to provide.

Helmets don’t last forever. Damage to a helmet is not always visible. If a helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don’t use it. Some or all of the helmet’s protective capacity is used up when impacted.

If at any time you are unsure or have questions about your helmet’s condition, we recommend that you visit your local retailer.

If your Giro helmet has been involved in an accident, you may be eligible for a discount on a new Giro replacement helmet. To learn if your helmet qualifies, please email us at sales@peakdistribution.com.au with the below information:

• Picture(s) of the damaged Giro helmet
• Giro helmet model and serial number
• Giro helmet size and color
• Giro helmet manufacture date
• Your full name
• Your phone number
• Your shipping address

Please note that Giro customers are only eligible for one discounted replacement helmet per year. Thank you!